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samwin Mobile Agent app for iPhone and iPad


4.4 ( 7024 ratings )
Business
Developer: Samwin
Free
Current version: 1.2.1, last update: 3 months ago
First release : 08 Jul 2022
App size: 55.18 Mb

The samwin Mobile Agent allows agent users to connect to samwin using their iPhone or iPad.
This app offers all the key features known from Desktop-class samwin Agents:
* Skill Management - log on to and off from Skills
* Call Handling - place a call on hold, park or re-queue a call
* Softphone Support - place and receive calls through WiFi or mobile data
* Full Directory Access - including presence and appointments
* Call Wait List & Call History - shows waiting and past calls

In areas with poor internet connection an ACD Extension, set up as non-controlled physical phone using the mobile devices phone number, can be used instead of a Softphone ACD Extension. This allows the user to handle samwin calls as regular phone calls even with minimal cell coverage.